FAQs

Q: Are you FENSA registered?
A: Yes

Q: Do the products/works come with insurance?
A: Yes, all products and works are backed by GGFI insurance

Q: What are your payment terms
A: We require a 25% deposit for all orders. There is a 7 day ‘change of mind policy’ in effect upon first payment
Important note: All products remain the property of Original Sash until the fitting has been signed off and paid for by the customer.

Q: Do your windows come boxed/furnished/painted?
A: Yes, all our windows and doors come as fully functional boxed windows with frame and sash. They are fully furnished and painted with 3 coats of micro porous paint. All included in the quoted price, there are no hidden extras!

Q: What are your lead times?
A: approximately 6-8 weeks from the deposit payment received to the supply & delivery

Q: Can you quote me for an average size Victorian-Bay window?
A: No Victorian, Georgian and Edwardian windows are the same. It will depend on the year the house was built, where the house was built and by whom the house was built. This is why we require width and height sizes to be able to give an accurate quote. We do offer a free survey within London and can then quote on your specific requirements.

To discuss your requirements call us on: 020 7100 0900 or email: info@originalsash.co.uk